/ Retainers & Pricing Manifest

Predictable monthly capacity. No lock-in contracts.

Choose a plan based on the hours of technical operations your business requires each month. Billed month to month in AUD, with transparent response SLAs and zero setup fees.

Standalone Projects ↓ Inquire Now →

Tier 01

Starter

5 Hours Technical Work / Month

AUD $349 / month

≈ $69.80 AUD per included hour

Ideal for businesses with working websites and basic systems that need reliable ongoing maintenance and recurring client reports.

Included in Retainer

Website maintenance, security patches, weekly backups, content updates

Hosting and domain/DNS monitoring

Email routing and Google Workspace troubleshooting

Form setup, deliverability fixes, and inquiry routing

Up to 5 client campaign reports per month (branded PDFs)

Monthly work summary & 1 business day response SLA

Excludes: New builds, automations, CRM overhauls, or work beyond 5 hrs.

Choose Starter

Billed monthly in AUD
Month-to-month • Cancel anytime
Additional hours: $80 AUD/hr

Tier 02 // Recommended

Professional

10 Hours Technical Work / Month

AUD $649 / month

≈ $64.90 AUD per included hour

Ideal for businesses with active client commitments, multiple tools, and ongoing operational work requiring regular attention.

Everything in Starter, plus:

Up to 15 client campaign reports per month

CRM and campaign tracking maintenance and cleanup

Automated report generation from operational data

Map-based proof-of-work system maintenance

Basic automation (Zapier, Make, and API integrations)

Bi-weekly proactive summary & 4 business hour response SLA

Excludes: Major new system builds from scratch (quoted as separate projects).

Choose Professional

Billed monthly in AUD
Month-to-month • Cancel anytime
Additional hours: $80 AUD/hr

Tier 03

Partner

15 Hours Technical Work / Month

AUD $949 / month

≈ $63.27 AUD per included hour

Ideal for businesses that want an ongoing technical operations lead managing infrastructure, client delivery portals, and advanced automations.

Everything in Professional, plus:

Unlimited client-facing campaign reports

Client portal and custom internal tool maintenance

Advanced workflow automations and multi-step integrations

Priority same-day response SLA

Direct WhatsApp or Slack channel for your core team

Monthly 30-min strategy call & quarterly systems audit

Excludes: Major new builds from scratch (quoted as separate projects).

Choose Partner

Billed monthly in AUD
Month-to-month • Cancel anytime
Additional hours: $80 AUD/hr

Specification // Matrix

Feature comparison.

Specification	Starter	Professional (Recommended)	Partner
Monthly Retainer	AUD $349 / mo	AUD $649 / mo	AUD $949 / mo
Dedicated Technical Hours	5 hours / mo	10 hours / mo	15 hours / mo
Response SLA	Within 1 business day	Within 4 business hours	Priority same-day
Communication Channel	Email / Form	Email & Messaging	Direct WhatsApp / Slack
Client Campaign Reports	Up to 5 / mo	Up to 15 / mo	Unlimited
Automated Report Pipelines	—	Included	Included
Proof-of-Work Map Maintenance	—	Included	Included
CRM & Pipeline Cleanup	—	Included	Included
Workflow Automations	—	Basic Zapier / Make	Advanced Multi-Step Integrations
Client Portal & Internal Tools	—	—	Included
Proactive Reporting	Monthly Summary	Bi-Weekly Summary	Bi-Weekly Summary
Strategy Call & Review	—	—	Monthly 30-min + Quarterly Audit
Rate for Additional Hours	AUD $80 / hr	AUD $80 / hr	AUD $80 / hr

All pricing in AUD. Net Cooky is not registered for GST, so no GST is charged. Response windows and billing mechanics are defined on the Terms & SLA page.

Builds // Fixed Scope

Standalone project builds.

Major builds are scoped and priced independently of monthly retainers.

Deliverable	Scope Overview	Timeline	Starting From
Client Reporting System	Automated reporting pipeline generating branded client PDFs with photo proof and geolocation maps.	2–3 weeks	AUD $2,500
Map-Based Proof-of-Work System	Interactive web map visualization with custom pins, route display, and placement verification.	2–3 weeks	AUD $2,000
Client Delivery Portal	Secure client-facing dashboard for asset review & reports	3–4 weeks	AUD $3,000
High-Performance Website Rebuild	Clean-coded business website with rapid load speeds and technical SEO foundation.	2–4 weeks	AUD $2,000
Custom Internal Tools	Tailored dashboards, API connectors, and administrative workflow utilities.	Per brief	Custom Quoted

Need a custom capacity allocation?

For businesses with multiple subsidiaries or higher task volume, we scope custom retainers.

Inquire About Retainers →